Department.Events

FAQs

What is Department.Events?

Department.Events is designed to give event organisers like you a platform to host your free event, without the hassle. It's the ideal solution if you want to attract new guests, create a one-stop-shop of information, or even track delegate numbers to make sure your venue won't be bursting at the seams on the day.

How much does it cost to use Department.Events?

They say nothing in life is free... but Department.Events really is. Our standard package is completely free to use, which is ideal for any of your one-off events. If you'd like us to take care of a little bit more, such as providing badges, offering end-to-end project management or even making your event stand out with a bit of creative treatment, you can upgrade to our enhance package powered by (our sister company) Live Group. You can find out more by visiting our 'Pricing' page here.

Where is my data stored?

Your data is safe with us. All data is stored in UK-based servers, and you can rest assured that we'll never lease or sell your personal data to third parties.

Can I set up an event where I need to collect payments?

Department.Events is designed to host free events, which is how we keep our service free for all users. If you'd like to host a paying event, we'd be more than happy to help - simply get in touch with the team here and we'll see if our enhanced package would be more suited to your event.

What if I need more support?

Not a problem. We're here 9 - 5, Monday - Friday to give you all the support you need. Simply get in touch with us here and we'll get our experienced team on the case.

Can I upgrade to the enhanced service once my site is live?

If you're thinking about upgrading to our enhanced service, we'd recommend getting in touch with the team before you launch your site. We'll be able to advise on the best route forward, and even help shave a few costs along the way. In fact, we think it's so important to upgrade before your guests start viewing your site, that we're offering reduced packages to anyone that upgrades before their first delegate clicks to attend. We'll transfer your site over to our more comprehensive site design, and we'll take care of all your data too.

Of course, you can still upgrade once your site is built, but why not do it sooner?

Can delegates cancel their free tickets?

Absolutely. Delegates just need to head to their Dashboard, click on your event, and then hit the 'Cancel registration' button. Your delegate data will automatically update behind the scenes too and their ticket will automatically be re-released - giving someone else the chance to attend.

What happens if I want to change the URL after my event has launched?

It's worth choosing your site URL carefully, because once it's live, you won't be able to change it.

Can I add a video or images to my event page?

We don't want people to get too bogged down in the details, so we've just given you space for one beautiful high-res image. If you'd like a more comprehensive site with video, images or maybe even a gallery wall, feel free to get in touch with our team here and see if our enhanced package might be more up your street.

Can I create delegate badges through this site too?

Department.Events is ideal for smaller events that won't really need delegate name badges. If you're hosting a larger event, feel free to get in touch and see if our enhanced package (which includes a whole team of people to help sort out your delegate badges) is more suited to your needs.

What if I want to change my email address or password?

You'll want to go to your Dashboard, and then click into the 'Your Details' tab. If you've forgotten your password, click on the 'Log in' button and then hit 'Forgotten password'. We'll send a new password link out to your email.

What if I don't want my event to show on the home page?

Our home page is designed to create a bit of a community for all our events. If you don't want your event to show on the home page, make sure to set your event's status to 'Hidden' in the Edit Event page.

What if my question isn't here?

We'll be adding more FAQs as people like you submit queries, so please don't hesitate to get in touch with us here. Who knows? Your question might help the next person out too.