Skip to main content


Live Group Cookie Policy

This policy sets out how Live Group uses and protects any information that you give to us when you use this website.

Live Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We will let you know what information we collect using cookies and similar technologies when you use our website, why we collect it and how we use it to improve your experience.

How we use cookies

A cookie is a small file that is placed on your computer's hard drive by websites. You can think of cookies as providing a "memory" for the website, enabling it to recognise a user and respond appropriately. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Many web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies we use - Anonymous analytics cookies

Google Analytics are the only cookies used for collecting analytics and won't be used if you choose to reject the cookies from the notice.

Every time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These cookies can tell us whether or not you have visited the site before. Your browser will tell us if you have these cookies, and if you don't, we generate new ones. This allows us to track how many individual unique users we have, and how often they visit the site. These cookies cannot be used to identify individuals; they are used for statistical purposes only.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for certain purposes, you may change your mind at any time by writing to or emailing us at [email protected]

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How to turn off cookies

Please use the following link below to disable cookies on your particular browser.

What we collect

We use some essential cookies to make this website work. These cookies do things like remember your progress through a form (for example a registration form). They always need to be on.

Measuring our website usage – Google Analytics

We only use first-party Google Analytics cookies to track anonymous usage statistics and do not collect any personally identifiable information. This helps us analyse data about webpage usage and improve our website and tailor it to your needs.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.

Google Analytics sets the following first-party cookies:

_Cookie Description Duration
_ga The _ga cookie, installed by Google Analytics, calculates visitor, session, and campaign data, and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. 2 years
_utmc The _ga cookie, installed by Google Analytics, calculates visitor, session, and campaign data, and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. Google Analytics – stores time of site visit

Google Analytics does not collect any personal information, as identified in their privacy policy. Google also offers a browser plugin that allows users to opt out of their analytics.

Running our sites – session cookies

_Cookie Description Duration
These are applied when you first load a page on the site (after having accepted Essential Cookies) and are used by our cloud hosting provider (Microsoft Azure) to run the website. Session
RequestVerificationToken These are security and forgery prevention cookies, preventing Cross Site Request Forgery (CSRF or XSRF) attacks; this prevents an attacker from sending a link to a valid user that then compromises your site access. Session
Session cookies are used to authenticate users, allowing them to use features of the website. Session
GRECAPTCHA The Google ReCaptcha cookie is used to protect certain forms, in this instance, our Contact Form, checking for bots or spammers and preventing them from submitting the form. 6 months
Microsoft Clarity cookies
Saves User ID and preferences, unique to that site
Connects multiple page views by a user into a single Clarity session recording
1 year
1 day

Running our sites – session cookies

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

This page was last updated on 28 February 2024.